Head of Operations Management (m/w/d)

Position Summary The Operations Manager supports the Store Manager in the strategic and total leadership of a CVS/pharmacy store, focusing on store execution, performance, and consumer loyalty through excellent customer service.
Essential Functions Management: Lead and work effectively with store crews, supervise, assign and direct activities, communicate information, and support the Store Manager with action plans for improvement.
Customer Service: Assist customers with questions, problems, and complaints, and promote the CVS customer service culture.
Responsibilities Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Qualifications Required Deductive reasoning, advanced analytical and computer skills
Advanced communication, leadership, supervision, and influencing skills
Ability to work a full‑time flexible schedule, including early morning, overnight, weekend shifts, overtime, and urgent issues
Preferred Experience as a retail manager or supervisor
High school diploma or equivalent (preferred)
Compensation Typical pay range: $19.00 - $29.00 per hour (or annual salary, depending on the grade).
Benefits Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility
EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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