Head of Operations, Managed Transportation

Global Expedited Transportation Freight Corp. (GET Freight) is a fast-growing drayage and transportation provider and a subsidiary of Hyundai Glovis.
The Operations Assistant Manager (Supervisor) is a critical leadership position between the Drayage Operations Manager and the Dispatch team. The role oversees day-to-day dispatching, driver scheduling, freight movement, and operational coordination while supervising a team of 4-5 Dispatchers.
Oversee daily dispatch planning, driver scheduling, and load assignment for Savannah or Mobile terminal operations.

~ Monitor freight movement to ensure on-time pickups, deliveries, and port appointments.

Maintain oversight of equipment utilization, including chassis, trucks, and container movements.
Team Supervision & Development

• Supervise 4-5 Dispatchers and ensure adequate operational coverage during business hours.
• Provide daily direction, guidance, and performance feedback to dispatch staff.
• Conduct coaching, corrective action, and skill development training as needed.

Ensure dispatchers follow standardized procedures and meet KPI targets (on-time rate, detention capture, customer updates).
Support staffing decisions, including interviewing, onboarding, and training new dispatchers.
Customer & Inter-Department Coordination

• Serve as a key operational point of contact for customer service and terminal-related inquiries.
• Resolve customer issues related to scheduling, delays, or service exceptions.
• Communicate proactively with customers regarding load status, driver delays, and schedule changes.
• Assist in managing terminal relationships with GPA, APM, and other port/rail facilities.

Safety, Compliance & Performance Monitoring
Ensure full compliance with FMCSA/DOT regulations and company safety policies.
Monitor driver HOS, ELD compliance, and safety flags; Reporting & Administrative Oversight

• Associate's or Bachelor's degree preferred (Logistics, Business, or related field).
• 3-5 years of experience in drayage, intermodal, or trucking operations, including dispatch leadership or supervisory responsibilities.
• Strong understanding of port operations, container logistics, and terminal systems (GPA, APM, MA, ITS, etc.).
• Working knowledge of FMCSA/DOT compliance regulations, HOS, and ELD systems.

Proficiency in Microsoft Excel, Word, PowerPoint, and TMS/dispatch platforms.
Workweek: Monday-Friday, 8:00 AM - 5:00 PM (or as dictated by terminal operations).

~ On-call availability for urgent operational or customer issues. Occasional travel to branch offices (Mobile, AL / Savannah, GA and other area) may be required.