Client Service Support Rep

Position Access Service Representative I
Department/Unit: Patient Access
Work Shift: Day (United States of America)
Responsibilities Capture demographic and insurance information by telephone or in person.
Use eligibility applications to verify insurance eligibility, interpret responses and record appropriate health insurance information.
Collect financial responsibility from patients based on eligibility responses or estimates for services.
Ensure accurate patient lookup to confirm correct patient registration.
Discern demographic and insurance information to maintain accurate registration.
Interpret information received from insurance payers regarding patient eligibility and financial responsibility.
Discuss patients’ financial obligations and collect payments via cash, credit card, or check.
Explain regulatory forms and answer patient questions; Scan or manage online form templates to maintain the Electronic Health Record.
Comprehend federal, state, and third‑party payer regulations applicable to hospital registration.
Work in multiple systems during a telephone call or patient‑facing interaction to complete accurate registration and support clinical workflow.
Qualifications High School Diploma or G.1-3 years of applicable experience in customer service and strong computer skills - required.
Hospital or clinic office experience - preferred.
Proven customer service skills with the ability to exceed expectations.
Ability to multi‑task in a stressful, high‑patient‑volume unit.
Capability to review information and draw appropriate conclusions.
Team‑oriented, adaptable to high‑stress situations and possessing social and emotional intelligence.
Benefits Excellent health care coverage with no copay at Albany Medical Center providers.
A wide array of services and programs to support emotional, physical, and mental wellbeing.
EEO Statement Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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