Phlebotomist - Laboratory - PT

WellStar Laboratory Outreach Specimen Collector

A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties include, but are not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; Perform Patient Registrations:

Check all lab orders (Epic/Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.

Accurately registers patient in Epic. Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).

Verify that insurance is current, correct and verified in the registration system.

Scan all patient information in the Epic system (ID, insurance card, manual lab orders).

Order test(s) in computer system and follows special procedures for test reporting requirements.

Collaborates with physician, and office staff to verify accuracy.

Physician and/or appropriate office).

Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs.

Phlebotomy / Specimen Collection/Specimen Processing:

Properly identify the patient by following the WellStar Patient Care Safety policies.

Follow Laboratory policies regarding hard stick situations.

Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera).

Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp.

Use proper hand hygiene in accordance to patient safety goals.

Customer Service Support:

Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders).

Notifying physicians, or designee, immediately of critical lab results as requested.

Assisting physician office staff and patients in resolving all laboratory billing issues.

Making all follow-up phone calls to patients if re-collection of specimens is necessary.

Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels.

Serves as liaison between the office manager and supervisors on location concerns/issues.

Maintain organized records and documents on site for three (3) months.

Regulatory Agencys Quality Assurance Requirements:

Perform all daily QA checks on equipment.

Perform quarterly safety inspections and prepare report of findings for tracking.

Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer.

Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination).

Complies with all WellStar Health System policies, standards of work, and code of conduct.

or High School Diploma General

Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred and Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred and Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred.

Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations.

Connect with the most integrated health system in Georgia, and start a future that gives you more.

Wellstar Health System, Inc.