Senior Client Service Rep

Field Service Representative

Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are customer focused. We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. As a Field Service Representative, a typical day for you might include: Pre-site, startup, repair, preventive maintenance, and field modification of equipment Problem solving with customers, electricians, sales partners, technical support, District Service teams Completion of field service reports, expense reports, preventive maintenance, and startup data sheets Working with your Manager and/or Regional Service Director to resolve complex escalated issues Continuous learning and training on various products both in the field and in the classroom On some days, you may even: Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air. Assist senior technicians and support Project Management on larger system start-ups Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects Act on behalf of the District Service Manager to resolve operational issues as required This may be the next step in your career journey if you have: An Associate's degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines. The ability to read blueprints/schematics Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment 2+ years in Field Services or equivalent industry experience. NFPA-70E or OSHA experience is preferred Safe driving and vehicle operations skills Skilled at utilizing test and diagnostic equipment Experience reading and interpreting schematics, drawings, and operation manuals The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions. Work outside in a variety of environmental extremes such as heat, cold, rain, and dust. Within your first 180 days, you'll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Every individual needs to feel valued, supported, and treated fairly to do their best work. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. You must submit an online application to be considered for any position with us. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.