Shift Teller I

Come find your Focus!
We take our work seriously, but we don't believe work has to be boring.
At The Focus Federal Credit Union, you'll find a team that works hard, helps each other out, celebrates the wins, and genuinely cares about the members we serve. If you're friendly, dependable, ready to learn, and don't mind having a little fun along the way, you might fit right in!
Teller
Role:
Primarily responsible for providing the highest form of member service, to provide "frontline" financial transactions for members accurately, efficiently, and professionally while adhering to Teller Procedures and Credit Union Policies. Consistently identifying opportunities to generate referrals and cross-sell various products and services and ensures the operations of all teller responsibilities with emphasis on proper performance of duties. Provide a friendly interaction with members, while providing them with information about Credit Union products and services. Greeting the member by name during interaction and thanking member for their business after transaction is completed.
Essential Functions, Expectations and Responsibilities:

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts verifying amounts, adding holds if needed and examining them for proper endorsements. Also perform check cashing transactions, withdrawals, loan payments and transfer of funds entering all transactions correctly into the computer system.
• Count cash received or cash disbursed while processing a transaction no less than 3 times to assure accuracу.
• Assist with mail or email transactions when available.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures and those policies related to Bank Secrecy Act regulations.
• Promote and cross-sell other credit union services such as consumer and mortgage loans, debit and credit cards, checking accounts and on-line banking.
• Ensure that the teller station and area is properly stocked with forms, supplies, brochures, etc.
• Balance cash drawer at the end of the shift comparing totaled amounts to computer totals. Research and resolve discrepancies reporting any outages to management.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and adhering to the dress code with a businesslike appearance.
• Other duties related to essential job functions to meet organizational needs.

Experience: This position requires at least 6 months of cash handling experience in a retail sales environment and/or previous banking experience. Must be Sales and Member Service Oriented.
Education: A high school education or GED. Must complete Online General Knowledge and Teller Courses located in the Harland Clark Online training module.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purpose of giving or obtaining information which may require some discussion.
Other Skills: Ten key calculator and computer keyboard by touch. Good communication and organizational skills. Working knowledge on all credit union policies and procedures, plus products and services. Initiative for acquiring the skills and related education that is needed to perform his/her job to the best of his/her ability. Attention to detail and basic mathematical and balancing concepts are also required.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee frequently is required to stand and walk; use hands to finger, handle, or feel objects or controls; kneel or crouch while filing and reach with hands and arms.
The employee must occasionally lift and/or move up to 52 pounds, may also include lifting overhead.
Specific vision abilities required by this job include close vision.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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