Parts Back Counter (Night Shift)

About Rivian
Rivian is on a mission to keep the world adventurous forever. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. You will be working with our internal partners every day to assist with service needs and coordinate with our Regional Parts Specialists, Technicians, Advisors, and local Management. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Understand, explain, and execute the shipping process and how to package parts before final shipment
Understand what channel planning is, and understand how channel planning works
Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learn
Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers
Source or look up and understand parts assemblies / subassemblies
Physically and systematically receive parts and/or allocate back orders

Physically and systematically BIN parts
Identify damages, shortages, overages, incorrect parts, and no stock
Utilize and navigate the following programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
Understand, execute and able to explain pre pulling parts for upcoming appointments.
Understands all pay types (Goodwill, Customer Pay, Internal, etc.) Explain services and provide an exceptional customer experience
Utilize a forklift in required areas for transporting and organization of parts

Provide exceptional service to all customers using Rivian Guiding Principles
High School Diploma, GED, or other recognized high school equivalency credential preferred

• Remains flexible and responsive to changing conditions
• Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
• 2 - 3 years in a Customer Facing Service role, material handling / inventory management or equivalent. The hourly range for this role is USD $23.39 - $35.75 for New Jersey based applicants. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io Data Privacy and Technology
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (vi) ensuring network and information security and preventing fraud; Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.
Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. Your current application remains active and will not be affected in any way.
Please note that we are currently not accepting applications from third party application services.