Head of Operations & Business Management

DUTIES

Provides overall leadership to the branch location

Is QAI’s designee for making local decisions on testing and operations.

Acts as the local deputy for the Technical Manager or the Director of Engineering.

Responsible for ensuring the location follows all QAI’s policies and work procedures, such as purchasing policy and revenue recognition policy

Ensures Quality Management System and accreditation requirements are followed.

Assists in matters of QAI’s accreditation and resolution of CARs

Responsible for location / division meeting QAI customer service expectations

Responsible for location / division meeting QAI budget goals

Responsible for local supervision of testing activities and efficiency of work performed.

Has local responsibility for Document Control.

Recommends local hiring and training of staff. Screens applicants and makes recommendations on hiring.

Maintains local training records.

Responsible for carrying out local technical staff training programs.

Assigns work and monitors staff.

Approves invoices, bills and other expenditures per QAI’s purchasing policy.

Recommends capital equipment, accreditation scope expansions, and business opportunities

Ensures location / division follows all safety and employment regulations

Has overall local responsibility for maintaining proficiency in testing standards, for areas in the QAI scope of accredited testing, as defined in the IAS Policy on Proficiency Testing for Laboratories.

Scope of technical authority shall be limited by the level of authorization as shown in QSF 22.3-5, Authorization Matrix.

Provides technical assistance to sales.

Supervises to ensure assigned projects are completed as scheduled and as cost-effectively as possible.

Ensure operation provides support for sales and marketing initiatives, as needed

Other duties as may be assigned by their manager on occasion

QUALIFICATIONS

The successful candidate will, as a minimum, have:

Bachelor’s Degree in a relevant technical field, or equivalent work experience

10+ years’ experience in a management or supervisory role. Ability to manage a team autonomously and uphold company values and integrity.

10+ years’ experience working in a relevant testing field

Demonstrated history managing diverse teams

Demonstrated history of effective problem solving, planning and decision-making skills

Experience managing a P&L

Should have a sound background in quality management and quality standards such as ISO/IEC 17025 and ISO/IEC 17020 or equivalent.

Experience creating strategic plans and supporting business development

Excellent written/oral communication skills.

Advanced knowledge of MS Word, Excel, and PowerPoint.

Ability to work in a fast-paced environment

Additional Preferred Skills

Experience working in an ISO 17025 accredit testing lab

Knowledge of USA and international building product and/or electrical products standards and codes

Registration or ability for registration as a Professional Engineer (P.E.) is useful but not mandatory

Understanding of certification (ISO 17065) and inspection (ISO 17020) accreditation requirements

Key Technical Competence

Sound knowledge of the testing requirements and capabilities of the areas under supervision.

Sound knowledge of the business requirements of the areas under supervision.

Able to identify resource requirements and communicate those requirements throughout the organization.

Able to communicate business and technical requirements to others under supervision.

Applies sound judgment to business and technical situations.

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