Client Services Rep - A

Training & development

Flexible schedule

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”

It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It means being part of a brand that you can be proud of!

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

Characteristics that will make you the perfect fit for our Member Services Representative/Back-Up Fitness Instructor: Exhibit a positive and upbeat attitude.

Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

Are a quick study with the ability to apply what you have learned during online and hands-on training.

Anticipate member’s/guest’s needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.

Answer phones promptly and in a friendly manner. Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.

Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.

Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.

Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications: Must be 18 years of age or older.

Continual standing and walking throughout the club to accomplish tasks during shift.

Will encounter toxic chemicals during shift.

Frequent cleaning and sanitizing of equipment and facilities.