Front Desk Receptionist/Customer Service

Receptionist

Mechanicsville - Mechanicsville, VA 23111

Pay Range

$12.77 $15.00 per hour

Objective

To properly greet, assist, and service current and potential members as they enter the club.

Reports To

Front Desk Manager

Criteria

• CPR/AED certified within 60 days
• 1 year of customer service experience preferred
• In accordance with Virginia law, salary history will not be requested or used in the hiring process
• Must follow all Service Standards and club policies

Responsibilities

As an AFF Team Member, responsibilities include, but are not limited to:

Get & Keep Members

Embrace and follow the company Mission, Service Standards, AFF Training and Policy Manuals, and any department-specific training documents.

Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members' names whenever possible.

Know the club's emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

Arrive to work 5 minutes early and wear department-specific uniform.

Actively participate in all department and club meetings.

Be a team player by contributing to both club and organizational goals.

Maintain open and honest communication with the team, partnering together as fitness professionals.

Read and sign the communication log.

As a Welcome Desk Team Member, responsibilities include, but are not limited to:

Smile and acknowledge all guests and members as they enter and leave the club.

Understand and implement guest policy.

Monitor member check-in by verifying membership cards, taking photos, and properly checking in family members.

Understand and administer the UPS system for Membership Directors.

Efficiently answer the phone within three rings and direct calls appropriately.

Properly take and relay phone messages.

Record all reservations.

Establish proficiency with the member management system.

Complete opening, closing, and cleaning checklists and follow procedures as outlined by management.

Inform members of upcoming activities, promotions, and policy changes.

Maintain a clean and attractive front desk area.

Complete all administrative and support duties assigned within and across departments.

Input and manage your weekly work schedule in the club's scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need

Perform other duties as reasonably assigned.

American Family Fitness