Head of Operations Management (m/w/d)

Job Title: Operations Manager

Job Type: Full-time

Work Location: In-person

Pay: $80,000.00 - $120,000.00 per year

Job description

Are you a driven, detail-oriented leader with a passion for communication, coordination, and customer service? Spectrum Painting is looking for an

Operations Manager

to be the heartbeat of our production operations — turning project handoffs from sales into seamless, high-quality execution in the field.

What You’ll Do

As the Operations Manager, you will:

- Bridge Sales and Production:

Take over once a job is sold and prepare it for flawless execution. Coordinate with field staff, communicate with customers, and ensure every project is production-ready.

- Lead the Office Team:

Supervise and coach administrative team members to deliver high performance, strong communication, and accountability.

- Own Scheduling & Communication:

Schedule jobs, assign crews, and proactively communicate with customers and field supervisors to minimize surprises and maximize satisfaction.

- Champion Customer Experience:

Be the primary point of contact for pre-production and in-progress jobs — resolving concerns quickly and personally.

- Drive Workflow & Efficiency:

Create job folders, track timelines, order materials, collect signed documents, and keep tools like Smartsheets and the job board up to date.

- Ensure Timely Payroll:

Review clock-ins/outs, reconcile hours, and ensure accuracy in payroll submissions.

What You Bring

Strong planning, prioritization, and delegation skills

Assertive communication and a proactive approach to problem-solving

High emotional intelligence, professionalism, and personal accountability

Ability to manage multiple tasks and timelines with urgency and poise

Experience working with project management or scheduling tools (Smartsheets, Google Sheets, etc.)

A team-focused mindset with leadership experience in an office or operations environment

Ideal Traits

Solution-seeker with a sense of ownership

Organized, energetic, and focused

Adaptable to change and comfortable in a fast-paced environment

Committed to coaching others and creating a strong team culture

Responsibilities

Scheduling

Labor planning

Profitability

Quality control systems

Customer satisfaction metrics

Safety program oversight

Hiring and developing field staff

Managing Field Supervisors and Crew Leaders

Key Results for Success

Projects are launched on time with proper documentation and customer communication

Office team is aligned, motivated, and held accountable

Customers feel heard, informed, and delighted

Production schedules are clear and updated in real time

Field staff receive timely job information and support

Benefits

401(k)

Health insurance

Paid time off

Ability to Commute

Pompton Lakes, NJ 07442

Willingness to travel

75% (Required)

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