Now Hiring Dispatcher

Medical (PPO and HDHP) with a great wellness program that includes up to $1,000 per year in Healthcare Rewards, Dental, Vision, Company paid life insurance, LTD, STD
Maintain fuel inventory for all Parkland fuel locations and provide backup for the Account Managers keep-fill sites.
Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements.
Serve as primary point of contact for drivers and troubleshoot concerns.
Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety and security guidelines.
Review and analyze previous day deliveries to all customers to ensure routes were adhered to and efficiency levels were met or exceeded.
Remain flexible to schedule needs, including covering extra shifts when other team members are out on vacation or sick.
Facilitate on-call shifts when scheduled and maintain driver routes accurately.
Records customer orders, dispatches the order to the Drivers, provides BOL (Bill of Lading i.e. Pink Slip) to the Administrative team for further processing. Ensures customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities and risks.
Decides and disseminate solutions to meet and satisfy customer needs.
Coordinates with Management, Drivers, and Customers to fulfill customer orders.
Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
Scheduling all inbound and outbound trucks daily.
Maintains a viable relationship with truck drivers and customers to ensure needs are always met.
Performs and assumes other duties and responsibilities as may be required by immediate supervisor.
GED equivalent, High School Diploma, or higher degree preferred

5+ years experience dealing with customers

• Customer service focus including the ability to speak diplomatically and be a problem solver
• Experience in writing and implementing processes and procedures
• Excellent verbal and written English communication skills

If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
We are an equal opportunity employer and encourage applications from all qualified individuals.
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.
We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
Regrettably, we are unable to sponsor employment visas at this time.
Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.