Property and General Liability Senior Claims Adjuster

Join to apply for the Senior Property Claim Examiner role at Chubb
Join to apply for the Senior Property Claim Examiner role at Chubb
Property Claims Adjuster is responsible for managing and resolving residential and commercial property claims by conducting thorough analyses and investigations. This role involves prompt follow-up with insured parties and claimants, evaluating policy contracts to identify coverage issues, and maintaining accurate claims files. The adjuster is tasked with establishing reserves, recognizing recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including identifying potential fraudulent claims.
Evaluate contract language effectively to identify coverage issues.
Develop claims files in a timely and accurate manner for thorough investigation and loss analysis.
Maintain an active file diary to facilitate the resolution of claims.
Establish and monitor accurate reserves for each claim.
Comply with all statutory and regulatory fair claims practices.
Recognize and assess potential fraudulent claims.
Evaluate claim facts critically and negotiate settlements successfully.
Build and sustain strong business relationships with both internal teams and external customers.
Serve as a technical resource and mentor to less experienced adjusters on the team.
Provide support during workload surges and catastrophe operations as needed, including working overtime during designated events.
3-5 years of professional work experience, ideally in residential and commercial property claims.
3+ years of customer service experience in a corporate environment is required.
Experience in residential or commercial property claims is essential.
Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
Exceptional Customer Service Abilities: Proficiency in Investigation Techniques: Strong understanding of investigative methodologies, including how to gather, analyze, and interpret relevant information to assess claims accurately. Familiarity with evidence collection processes and conducting interviews to establish facts.
Strong Organizational and Time Management Skills: Proven ability to manage multiple claims simultaneously, prioritizing tasks effectively to meet deadlines. Ability to maintain detailed and organized claim files that facilitate quick reference and decision-making.
Proficient in drafting comprehensive reports and correspondence that comply with legal and company standards, ensuring clear communication with clients, colleagues, and vendors.
Strong understanding of reserve setting and management to ensure appropriate claim funding throughout the process.
Ability to think creatively when faced with challenges, developing effective strategies to resolve issues and optimize claims processes. A meticulous approach to reviewing contracts, claim details, and documentation, ensuring accuracy and compliance with industry standards. Strong ability to identify potential discrepancies or coverage gaps that may impact the claims process.
Ability to remain calm and make informed decisions under pressure, contributing to efficient operations during catastrophic events.
Technological Proficiency: Familiarity with claims management software and other relevant technology tools that aid in the claims investigation and resolution process. If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. Competitive compensation and performance-based bonuses
Medical, dental, and vision coverage starting on your first day of employment
Health savings account (HSA) and flexible spending account (FSA) options
10 paid holidays each year
Tuition and education reimbursement to support lifelong learning
Professional training and development programs
Stock options for eligible employees
If you are a dedicated professional looking to grow your career in auto claims adjustment, we encourage you to apply!
Employment type Employment type Full-time
Job function Job function Customer Service and Other
Industries Insurance and Insurance Carriers
Inferred from the description for this job Medical insurance
Vision insurance
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