Head of Operations Management (m/w/d)

Position Overview The Operations Manager oversees the day-to-day operations of an assigned center, ensuring administrative efficiency, staff development, financial health, and quality service delivery.
Annual Salary: $55,000 - $59,000 (based on experience)
Location: 115 Kohlers Crossing, Suite 240-250, Kyle, Texas 78640
Key Responsibilities Manage billing, payroll, and general reporting.
Schedule staff and patients, ensuring fulfillment of contracted hours and billing requirements.
Recruit, hire, onboard, and mentor local behavior technicians (BTs) and administrative staff.
Supervise daily operations of administrative and clinical staff.
Maintain staff engagement and a strong center culture.
Communicate and uphold CARD policies, mission, and standards.
Coordinate scheduling, maintenance, cleaning, and supply ordering.
Oversee facility cleaning, hygiene, safety, and maintenance, including vendor management.
Track purchasing budgets and manage equipment and devices.
Lead outreach to meet growth targets and build relationships with community entities.
Improve KPIs, patient retention, staff development, and overall division growth.
Ensure HIPAA compliance and maintain client and employee records.
Provide clinical support to other centers lacking an Operations Manager and cover PTO as needed.
Attend required trainings, meetings, and report to Division Director / Group Operations Manager.
Requirements High school diploma or equivalent required.
Bachelor’s degree in business, accounting, finance, administration, or management preferred.
Minimum 3-6 years of management experience.
Some healthcare experience preferred.
Knowledge, Skills, and Abilities Independent work and decision-making in complex, stressful environments.
Leadership and people-development skills (“lead by example”).
Proactive, results-oriented problem-solving.
Judgment, confidentiality, and diplomatic communication.
Prioritization and effective execution.
Strong interpersonal skills with staff, families, and community partners.
Ability to align with CARD’s clinical expectations and policies.
Excellent written and verbal communication, phone and email etiquette.
Proficiency in English.
Computer skills: Outlook, Word, Excel, PowerPoint.
Willingness to work extended hours, weekends, and holidays as required.
Key Characteristics Professional, reliable, adaptable, compassionate, active listener, enthusiastic.
Work Environment Typical office environment with occasional local or overnight travel by automobile and plane.
Physical Requirements Work with seated patients across various settings (floor, small chairs, outdoor environments).
Move frequently to gather materials and respond to patient behavior.
Assist patients by bending, kneeling, crouching, or lifting up to 30 lbs.
Use visual tracking to monitor patient movement.
Block aggressive behaviors or assist patients in urgent situations.
Work in both indoor and outdoor settings, under varying weather conditions.

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