Head of Product Operations - Remote

Austin / Remote, United StatesProduct Management - R&D /Full-time /RemoteAbout BazaarvoiceAt Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.Our brand promise : closing the gap between brands and consumers.Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Bazaarvoice is seeking an experienced, strategic, and execution-oriented Director of Product Operations to lead and scale our core Product Operations discipline. You will build, streamline, and govern the operating model that enables our product teams to build the right things, launch them efficiently, and measure their business impact. A key dimension of this role will be driving innovation in operational workflows by leveraging AI to eliminate friction, automate routine effort, and elevate quality and consistency across all product processes. As Director, you will manage, mentor, and grow a team of three dedicated Product Program Managers, aligning their focus across strategic product pillars, portfolio roadmap visibility, technical communications, centralized knowledge management, and cross-functional enablement.Ensure front-line teams are equipped with product knowledge, documentation, release notes, and operational training prior to feature rollouts.Establish closed-loop feedback systems to aggregate Voice of Customer (VoC) and Voice of Field data into Product Management prioritization.Maintain cross-team visibility into product roadmaps, keeping Product Management, Engineering, Design, and leadership aligned on progress and status.Notion, Pendo, Jira, Confluence, Gong) to drive data-informed decision-making and operational efficiency.Lead, coach, and empower a team of 3 individual Program Managers fostering a high-performance, collaborative, and results-driven culture.Establish clear team KPIs, resource allocation models, and career development pathways for your direct reports.Serve as an escalation point for complex operational roadblocks across product linesWhat You'll Bring:10+ years of total experience in Product Operations, Technical Program Management, or Product Management in a fast-paced B2B SaaS or enterprise software environment.4+ years of direct people management experience, with a proven track record of leading, developing, and scaling high-performing program managers and technical communications or documentation functions.Demonstrated success building or maturing a Product Operations function from early/mid-stage to enterprise scale.Knowledge and Comms Management: Experience managing internal and external product knowledge bases, technical writing, and release communication frameworks..Hands-on experience and proficiency with key product platforms, analytics, and AI tools, including Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong. Exceptional ability to synthesize complex quantitative data and qualitative feedback into actionable operational strategies.Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. Customer is keyWe see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.Transparency and trust accelerate our collective performance.Innovation over ImitationWe seek to innovate as we are not content with the status quo. As a stronger company we build a stronger community.Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices. Commitment to diversity and inclusionBazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.