Head of Student Services

Student Services Supervisor - Admissions & Records
Glendale Community College

Full/Part Time: Full Time

Regular/Temporary: Monday - Friday, 8am - 5pm or 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm

10 Colleges. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Nationwide Medical, Dental, and Vision Coverage

Paid Time Off: Vacation, Sick Leave, and Personal Time

20 Paid Observed Holidays

Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)

Tuition Reimbursement for employees and dependents

Flexible Work Schedules

Virta Diabetes Reversal Program and Support Groups

Employee Assistance Program (EAP)

Sight-On-Site Eye Care Services

Pre-Retirement Planning Events

Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Student Services Supervisor works within the Admissions, Records, and Registration department and reports to the Director/Registrar. This position provides leadership and operational support across the GCC Main and North Campuses, supervising full-time and part-time staff, establishing performance expectations, and providing coaching and training, while supporting a collaborative and service-focused work environment. The Supervisor oversees a broad range of Admissions and Records functions, including enrollment reporting, residency, tuition classification, transcript evaluation, graduation processes, electronic document processing, and related student record systems.

This position monitors service metrics and operational trends, uses data to inform decision-making, and implements process improvements to enhance efficiency, accuracy, and compliance. The Supervisor also serves as a resource and liaison for students, faculty, staff, administrators, and campus partners by guiding complex policies, responding to escalated concerns, coordinating appropriate resources, and supporting departmental priorities and strategic initiatives towards continuous improvement.

30% - Leadership, strategic planning, and student record operations management. Plans, organizes, assigns, supervises, coaches, trains, and evaluates full-time and part-time staff. Establishes performance expectations, identifies professional development opportunities, and promotes a collaborative, accountable, service-focused work environment. Oversees daily student academic record processing and student services across the main and north campuses, including in-person, phone, email, and chat services. Works collaboratively with the manager and director to support department priorities, strategic initiatives, staffing needs, and continuous improvement efforts.

30% - Operational improvement and data analysis. Monitors service metrics, quality assurance processes, program outcomes, and operational trends to identify processing delays, compliance concerns, and opportunities for improvement. Uses data, reports, and program information to support operational and strategic decision-making. Researches, evaluates, and implements business process improvements to enhance efficiency. Oversees and continuously improves quality assurance processes to meet or exceed established service standards.

30% - Admissions and Records operations. Oversees the accurate, timely, consistent, and compliant delivery of Admissions and Records functions, including student academic records, enrollment reporting, residency and tuition classification, transcript evaluation, graduation processes, and electronic document processing. Ensures timely processing of student document submissions across multiple platforms. Provides guidance on complex policies and procedures, evaluates supporting documentation as needed, and responds to escalated student concerns.

10% - Department and stakeholder support. Serves as a resource and liaison for students, faculty, staff, administrators, and campus and district partners. Ensures departmental operations and staff practices comply with applicable federal and state laws, district policies, administrative regulations, and institutional procedures. Collaborates with key stakeholders to support enrollment activities and student services, and participates in college- and district-wide committees and work groups. Supports departmental planning and initiatives and performs other duties as assigned.

Bachelor's Degree from a regionally accredited institution and four (4) years of student services or related experience that includes administration of policies and procedures, program oversight, and one (1) year of supervisory experience.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Three (3) years of experience working with the student information system (SIS) supporting processes including but not limited to admissions, registration, enrollment, degree audit, transcript evaluation, and record management.

Two (2) years of experience coordinating or managing operations of a front-facing student services area.

Three (3) years of experience working in enrollment services or student affairs in a college setting

One year of full-time relevant MCCCD experience during the previous two years

Must be able to travel between the GCC main and GCC north campus.

viewing a computer monitor

May be required to travel or be assigned to another MCCD location

Travel to campus during interview/selection process will be at candidate's own expense

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

#J-18808-Ljbffr Maricopa Community College district