Head of Operations & Business Management

Job DescriptionThe Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. As a District Manager, you will provide overall vision, planning, direction, and control to assigned units for a large and complex geographic district normally generating $30-50M+ in revenue. This key leadership role is accountable for execution of our General Management program, with a focus on growth, cost and productivity, leading people and delivering financial commitments. Whether focused on multiple sites for a large client or multiple clients, the key success measures of a District Manager include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty and Employee Engagement. In this role, frequent travel to client sites throughout the district is expected.BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & CompensationThere is no predetermined application window for this position, the position will close once a qualified candidate is selected. Leadership - Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers. Plan and lead team management meetings. Ensure safety and sanitation standards in all operations.Client Relationship - Establish and maintain effective client and customer rapport for a mutually beneficial business relationship. Facilitate and support new business and retention activities. Ensure team completes customer satisfaction surveys in all locations.Financial Performance - Build revenue and manage budget with sensitivity to costs and client needs. Provide oversight and take ownership to deliver client and company financial targets using Aramark systems. Understand performance metrics, data, order and inventory trends; Productivity - Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives. Ensure value through efficient operations, appropriate cost controls, and profit management. Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiency standards. Compliance - Ensure unit managers maintain a safe and healthy environment for clients, customers and employees. Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction.Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.Proven success in a repeatable business model, including leading through change and turnaround initiatives.Bachelor’s degree is generally required to be successful; advanced degree in business or related field is preferred.EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About AramarkThe people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.