Client / Customer Care Rep

The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive experience. A Client Care Representative exhibits superior customer service skills and provides prompt courteous service to clients. They also resolve and coordinate complaints promptly and professionally and are required to provide excellence in all areas of customer service. The Client Care Representatives must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with "extraordinary customer service" as a goal.

Operations Director

Client Care

Provide customer focused attitude and actions

Professional attitude, and able to maintain composure in urgent or confrontational situations

Work as liaison between client and staff members

Maintains database

Service as a backup for the Administrative Support Specialist (i.e., Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates

Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication

Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments

Initiates behavior changes, as necessary based upon performance feedback

Resolves client complaints by investigating problems, developing solutions, and making recommendations to management

Computer proficiency skills are required

Must be flexible and adaptive to change in order to support operations

This position is an in office position. Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager/Team Lead as warranted to ensure the provision of quality service.

Effectively performs clerical support functions for Manager, departmental associates, and clients in a timely, efficient manner, while enhancing customer satisfaction. Personal Work Relationships

Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.)