Referral Representative - Part Time

Referral Representative I - San Juan Capistrano, CA, Wednesday to Sunday, 9:00 AM to 5:30 PM
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Successful candidates may be eligible to receive annual performance bonus compensation.
Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Handle all internal and external customer contact regarding Referral Testing. Receive,resolveand followupwith complex customer issues. Act as a liaison between internal and external customers and Referral vendors.
Retrieve,sortand process specimens for shipment to referral laboratories.
Ensure sample quality and accuracy. Responsible for filing departmental documents.
Handleall customer inquiriesregarding reporting of results, service failuresand other quality issues to provide customer satisfaction.
Contactclientsto resolve routine or medical/technical matters related to patient testing andresult reportingusing established protocols.
Perform investigationsand provide resolution to complex Referral Testing issues.
Research test availability using established protocol for selecting a referral vendor.
Document thoroughly; Identifyand escalateReportable Quality incidents to supervisors.
Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
Preferred Work Experience :
Customer service and/or medical background preferred.
The normal performance of duties may require lifting and carrying objects: objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
Basic understanding of the operations ofClientServices and Specimen Processing.
Thorough understanding of Referral Testing.
Basic medical terminology applicable to clinical laboratory.

Communication skills necessary to handle telephone inquiries from clientsand vendors.
Ability to deal withpatient andclient information in a confidential manner.
Good data entry skills required.
Proficiency in Microsoft Office (Word,Exceland Outlook) and Laboratory Information Systems.

High School Diploma or Equivalent (Required)

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.
Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.