Guest Services, Host/Hostess Cashiers

Host/Cashier page is loaded## Host/Cashierlocations: With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. As the Host/Cashier, you are the first point of contact for guests and play a vital role in shaping their dining experience. You set the tone with a warm welcome, manage seating and guest inquiries, and handle financial transactions accurately. Your attention to detail, professionalism, and guest-focused attitude help ensure efficient service and a smooth dining operation that aligns with company service standards.**Job Description:**Essential Functions and Responsibilities* Provide timely and courteous guest service consistent with the company's guest service culture* Greet guests with a warm welcome and promptly escort them to their seats* Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds* Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable* Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems* Assist guests with information regarding hotel services, features, and local attractions* Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies* Recognize and accommodate VIP arrivals and special requests* Provide friendly departing remarks and invite guests to return* Demonstrate sound judgment under pressure and strong organizational skills* Maintain confidentiality of guest information and company data* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards* Perform other duties as assignedQualifications* 6 months of experience in a full-service dining venue preferred* Ability to follow instructions and complete tasks accurately in a fast-paced environment* Strong communication skills and willingness to work as part of a team* Committed to fostering a respectful, inclusive, and safety-conscious work environment* Ability to access and input information using a moderately complex computer systemRequirements* At least 18 years of age* High school diploma or equivalent preferred* Ability to effectively communicate in English, both written and verbal* Obtain and maintain all work cards as required by the company* Verify right to work in the United StatesWork Cards* Required based on property location or regional regulationsPhysical Requirements* Occasionally push/pull up to 25lbs.* at floor, knee, waist, and chest levels* Occasionally squat, kneel, reach, bend, twist* Occasionally sit and work at a desk or computer* Frequently standing and walking* Ability to communicate using in-person speech, radios, and telephone* Ability to hear, understand, and distinguish speech and/or other sound in person* Ability to distinguish between shades of color* Ability to use tools or equipment requiring a high degree of dexterityWork Environment Potential Conditions* Indoor* Noisy* Bright flashing lights* Extreme Heights* Extreme hot cold temperatures* Slippery surfaces* Exposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. Arizona Charlie’s Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long-standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. Our employees enjoy the best of both worlds: the excitement of hospitality and the comfort of familiarity.