Weekend 3rd Shift Dispatcher

Title TMO Dispatcher

Pay Rate $20 - $25 per hour

Location Midtown, Manhattan, New York, NY

Employment Type Full-Time

Schedule 8-hour, 10-hour, and 12-hour shifts available; works 24 hours a day, 7 days a week, may be asked to work days, nights, weekends, and holidays as needed.

Benefits Sign-on Bonuses up to $3,000 for full-time new hires

Referral Bonus up to $1,500 for hiring a full-time candidate

401K, Medical, Dental & Vision Insurance (company contribution)

Paid time off for full-time employees

About the Mount Sinai TMO The Mount Sinai Hospital Transportation Management Office works 24 hours a day, every day of the year to bring patients to and from needed medical care. TMO dispatchers work within the Mount Sinai Transportation Services Department collaboratively with health system leadership to maintain efficient patient flow for discharges and appointments requiring transportation. These services include: transport patients leaving hospital, bring patients to appointments/therapies, transport to clinical trials. The TMO facilitates patient transport requests at Mount Sinai Brooklyn, Mount Sinai Kravis Children’s Hospital, Mount Sinai Morningside, Mount Sinai Queens, Mount Sinai West, The Mount Sinai Hospital and Mount Sinai South Nassau, as well as Mount Sinai ambulatory facilities.

Responsibilities Handle a high volume of incoming calls, prioritize, and dispatch calls using the CAD system.

Determine appropriate level of care and coordinate transport activities with field EMTs.

Coordinate daily operations of the EMS Zone assigned.

Provide courteous, professional service to medical facilities, the public, and fellow EMS staff.

Assign trips to the appropriate resources based on need and availability.

Collect patient billing information and ensure accurate documentation of prebilling activities.

Mentor new hires and provide guidance to staff in the absence of a supervisor or manager.

Act as a resource for colleagues and assist with operational needs.

Oversee compliant call taking, dispatch, and pre-billing functions for the assigned shifts.

Perform other duties as required/assigned.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so may the essential functions of the position.

Requirements High School Diploma or GED.

Strong verbal and written communication skills.

Excellent interpersonal and teamwork skills.

Ability to multitask and prioritize tasks effectively.

Ability to work both independently and collaboratively in a team environment.

Preferred Qualifications NIMS IS 100, 200, 700, 800 (must be willing to obtain, if hired).

Transportation dispatch experience (EMS dispatch preferred).

Strong geographical knowledge of service areas.

Ability to remain calm and composed in high-pressure situations.

Proficiency in typing (40-45 WPM) and data entry.

Familiarity with computer-aided dispatch (CAD) software.

EEO/AAP Statement DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#J-18808-Ljbffr