Hotel Seasonal Concierge

The Concierge is responsible for providing a warm, professional and gracious welcome to each visitor of Mumm Napa, beginning each guest’s experience with the best possible first impression. As the very first point of contact for visiting guests, The Concierge is essential in shaping the guests’ experience, and as such needs to be outstanding ambassador for the Mumm Napa brand. This individual will ensure each guest understands the wine experiences, and any other information that will enhance their visit. The Concierge will greet guests, enter appropriate guest information into the reservation system accurately, and seat them with their host.

This seasonal role’s schedule is Sat – Wed, June through October.

Courteously and warmly greet visitors, providing an exceptional first impression, and a thorough explanation and personalized recommendation of the Visitor Center wine experiences

Manage all aspects of the reservation process, including booking or modification of reservations, accurate entry of information for walk-in guests, information useful to hosts to personalize guests’ experience

Collaborate seamlessly with front and back of house teams to ensure smooth operations and timely service

Handle guest feedback and complaints with professionalism and discretion, escalating to management as needed for prompt resolution

Using the table management software (Tock), strategically seat guests, update table status to expedite service, and ensure wait times are kept to a minimum

Provide comprehensive information and history about Mumm Napa, the wines, the Mumm Napa Wine Club, menus, special events or promotions, merchandise

Assist in the wine shop as needed, processing routine transactions through the point-of-sale system (Commerce7)

Assist guests with tailored recommendations on local attractions, including other wineries, restaurants, hotels, etc., Stay updated on industry trends, local events, and competitor offerings to provide accurate and relevant recommendations

A proactive and guest-focused approach to service delivery

Exceptional communication, interpersonal and guest service skills

Excellent spoken and written English skills

Proficiency in reservation management software and relevant computer skills

High school diploma or equivalent.

Previous experience in a fast-paced, high-end hospitality environment

Flexible schedule including weekends, some holidays and evenings as required by the business’ operational needs

2 to 5 years’ experience as a fine dining restaurant or luxury hotel host/hostess or concierge

Intermediate computer skills: experience with CRM or other database system, or restaurant reservations or table management system preferred

Foreign language skills are a plus

A degree in hospitality, tourism or related field is a plus

Knowledge of wine and wine production

In depth knowledge of local Napa Valley attractions, wineries, restaurants, hotels, etc.

Work is performed in a typical field environment with moderate demands for movement and lifting.

Comply with company safety regulations and policies.

The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location.

Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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