Retail Online Shopper

We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Aisles Online Shopper
Department: Aisles Online
FLSA: Hourly
We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online.
No two shifts are exactly the same, but here's what you can expect:
Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
Cart orders to and place them in the holding area for customer pickup
Lift, carry, and load groceries into customer vehicles
Tender customer orders through POS and process credit card payments
Substitute products for customers upon request or when items are unavailable
Continually monitor incoming online orders to ensure prompt, on-time fulfillment
Answer phones and emails promptly and provide friendly, helpful service to customers
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up
Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
Select the highest quality products with a strong eye for freshness and accuracy across all departments
Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
Work independently and complete daily workloads with limited supervision
Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager
High school diploma or equivalent preferred

Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.