Head of Supply Chain & Logistics

Logistics ManagerThe Logistics Manager leads the Logistics department and is accountable for domestic and international inbound and outbound logistics scheduling and coordination, including international shipping and receiving. This role owns on-time material flow to and from production, carrier and freight performance, trade compliance for cross-border shipments, and overall team performance. The Logistics Manager reports to the Director of Operations and directly supervises the Logistics Coordinators.Directly manage the Logistics Coordinators; set priorities, coach performance, and hold the team accountable to schedule and quality expectationsDirect domestic and international inbound and outbound logistics scheduling to keep material flow aligned with the production scheduleManage carrier, freight forwarder, and customs broker relationships, including selection, rates, and service performanceOversee international shipping and receiving, including transport mode selection (air, ocean, ground), Incoterms, transit planning, and customs clearanceEnsure compliance with import/export requirements, including HTS classification, export licensing, denied-party screening, and customs filings, in partnership with the customs broker and internal stakeholdersOversee shipment tracking from supplier to receiving and from shipping to customer, including shipments in transit and at customs; escalate and resolve delays, holds, shortages, and damaged or misdirected shipmentsEnsure shipping and receiving documentation (BOLs, packing lists, commercial invoices, certificates of origin, and other customs/export paperwork) is accurate and completeMonitor freight cost, duties, and landed cost on international shipmentsEstablish and monitor logistics KPIs: on-time delivery, freight cost, customs clearance time, and shipment accuracyServe as the logistics point of contact for cross-functional coordination with Production, Procurement, Quality, and Production ControlLead continuous improvement of logistics processes and the ERP data used for scheduling and shipment trackingReport on team performance, freight cost, and any recurring issues to the Director of OperationsDirectly supervises Logistics CoordinatorsRequired Qualifications:Bachelor's degree in Logistics, Supply Chain, Business, or related field, or equivalent experience5+ years of experience in logistics, transportation, or materials management, including international shipping and receiving2+ years of people leadership experienceWorking knowledge of international freight, customs clearance, Incoterms, and import/export documentationWorking knowledge of carrier and freight forwarder managementFamiliarity with ERP systems for material scheduling and shipment dataStrong organizational and problem-solving skills, with the ability to resolve shipping/receiving escalations quicklyClear verbal and written communication across shifts and departmentsPreferred Qualifications:Experience in a manufacturing/production environmentExperience with a transportation management system (TMS) or freight audit processesTrade compliance training or certification (for example, Certified Customs Specialist)Familiarity with export controls and licensing requirementsKey Performance Indicators:On-time inbound/outbound shipment performance (domestic and international)Freight cost as a percentage of COGS or per unit shipped, and landed cost on international shipmentsCustoms clearance time and customs/documentation error rateShipping/receiving error and damage/claims rateTeam retention and development within the Logistics Coordinator teamWhat We Offer:Health, Dental & Vision InsuranceAnnual Bonus Program$350 Annual Wellness CreditFlexible Spending Account (FSA)401k with match up to 5%Life insuranceDisability insurance5 days of paid sick leave annually (prorated based on start date)15 days PTO annually (prorated based on start date)Equal Opportunity: All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.