Service Lead/MOD

Cloudbound LLCFull-Time, OnsiteJOB SUMMARY:The Team Lead role is a critical early-leadership position designed to develop the next generation of Operations Managers. This role provides high-potential employees with comprehensive leadership experience, rotational exposure to core operational areas, and direct responsibility for driving team performance, guest satisfaction, and park excellence.Team Leads rotate, and become experts in, three core operational focuses - Parties & Programs, Inventory & Facilities, and Guest and Employee Experience - ensuring they become well-rounded leaders capable of managing all aspects of park operations. They serve as culture carriers, role models, and decision-makers, stepping in as Manager on Duty (MOD) when senior leadership is not present.RESPONSIBILITIES:This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.Leadership & OperationsAct as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.Guest Experience & SalesDrive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.Safety & ComplianceEnforce all safety policies and complete incident reports when necessary.Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.Maintain cleanliness and operational readiness of the park throughout the shift.Rotational Leadership DevelopmentGuest & Employee Experience LeadDrive membership conversions through trust-based conversations, clear communication, and relationship-focused engagementLead Front Desk flow and overall experience with a calm, warm, parent-first approach aligned with Cloudbound standards.Coach and support team members in real time on guest interactions, service recovery, and consistent execution of Cloudbound expectations.Parties & Programs LeadOversee the execution of birthday parties, Milestone Celebrations, Cloudbound Moments, and Mini Moments, ensuring experiences are organized, welcoming, and memorable for families.Manage floor flow, timing, and staffing support during parties and programs to maintain calm, structured, and high-quality experiences.Ensure consistency and quality from guest arrival through departure, addressing needs proactively and supporting the team through execution.Inventory & Facilities LeadOwn inventory management across café, parties, programs, and operational supplies, ensuring accuracy, organization, and timely replenishment.Ensure all health, safety, and cleanliness standards are consistently met in accordance with inspection and operational guidelines,Oversee daily facility readiness, including playspace, café, storage, and non-guest-facing areas, maintaining a clean, safe, and well-kept environment.Support facility upkeep and improvement efforts to ensure the space reflects Cloudbound’s elevated brand standards at all times.Part-time Flex Lead (not available at all park locations)Available primarily on weekends to help drive service and engagement.Rotates as needed to cover breaks and time off for other Leads.QUALIFICATIONS:Must be 18 years of age or older.Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment, with prior supervisory or leadership experience.Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.CORE SKILLS:Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.A hands-on, team-first mindset - you are quick to jump in where needed and support others without being asked.A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.PHYSICAL REQUIREMENTS:This position requires the ability to move around and position self appropriately around all areas of the park for extended periods of time.This position requires the ability to interact actively with guests and staff for extended periods of time in a child-centered, fast-paced environment.This position requires the ability to lift and carry a minimum of 20 pounds as needed (inventory, supplies, etc.).Compensation for this position is $25.00/hr. This is a fixed starting rate and no additional pay range applies at this time.CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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