Head of Project Management

Client & Project Coordination

Serve as the primary point of contact between the Professional Services team and the client across multiple, concurrent projects.

Ensure the right internal resources are identified and allocated to each project, balancing capacity across a multi-project workload.

Escalate risks, blockers, and concerns to leadership promptly, with clear context and recommended next steps.

Coordinate closely with Customer Success Managers (CSMs) on overall customer success.

Project Planning

Partner with internal and external stakeholders to create accurate Statements of Work for projects.

Develop detailed project plans, schedules, and GANTT charts.

In collaboration with Earnix management and client stakeholders, define and document project scope, goals, and deliverables while working in accordance with the project communication and governance matrix.

Plan and schedule project timelines and milestones using appropriate tools. Identify and manage project dependencies and the critical path.

Estimate resources and identify participants and skill sets needed to achieve project goals.

Create and maintain detailed project documentation across all active projects.

Combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle across your portfolio of projects.

Manage customer satisfaction throughout each project life cycle.

Manage project expectations and assignments with team members, internally and externally.

Anticipate problems and offer solutions necessary to keep each project within budget and on schedule.

Maintain a risk and issue log to ensure mitigation strategies are in place.

Build an environment that motivates the team to work together toward successful project delivery.

Ensure project team time reporting is complete and accurate.
Strong customer engagement skills and a passion for successfully delivering projects.

Minimum 5-7+ years of solid project management experience in an enterprise software company, ideally managing multiple concurrent projects.

Master's or bachelor's degree in a technical field such as computer science, engineering, or a related area.

Experience managing software delivery projects in the fintech/insurtech industry.

Experience leading projects in both Agile (Scrum) and waterfall environments.

Experience managing multidisciplinary teams, including team members from diverse technical backgrounds.

Excellent customer-facing communication and presentation skills.

Strong organizational skills and comfort juggling competing priorities across multiple projects at once.

Willingness to travel (when appropriate).

Spanish and/or Portuguese language skills are a plus.

You'll excel by:

Being resourceful and creative.

You will have growth opportunities.

Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers' pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnix's AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, real-time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.