Guest Services Ambassador - Front Desk

Rapport Salary: $23 - $24 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Job Summary The Guest Service Ambassador (GSA) is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times. Located at the Front Desk, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit. work hours will include days, evenings and weekends as business requires. Provide high-level internal and external customer support + Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction. + Assist in making space reservations using an online tool and escorting guests throughout the office + Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest + Coordinate luggage drop-off and pick-up + Manage the access badge process for employees and visitors according to client standards + Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen + Provide general travel support (arranging for transportation, providing directions, etc.) + Coordinate and arrange basic office equipment repairs and maintenance + Carry out instructions for security, fire, health and safety guidelines + Provide first-line support for basic office technology + General administrative support + Interface with vendors to provide seamless customer support + Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications. + Conduct opening and closing walkthroughs when business requires Preferred Qualifications: + A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job. + Basic computer skills and knowledge of office technology / equipment. + Two to three years' experience in a client service / reception position within a hospitality or corporate environment. Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.