Customer Service/Sales Processor

Sales Coordinator
We're more than just a team we're a community dedicated to making a difference every day.
At Olympia Hospitality and Glass Light Hotel & Gallery, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. The Sales Coordinator supports and assists the sales team by efficiently completing tasks and projects to market, sell, service, build and maintain relationships with potential and existing guests/clients. This person must be able to detail events, speak with clients, and service groups.
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Screen and traffic all inquiries into the sales office
Prepare, and distribute timely all proposals, contracts, resumes and Banquet Event Orders (BEOs) for catering and/or sales department and work closely with the DOS/DOC to meet hotel/guest needs
Print GRC's and sales reports for Sales and Staff Meetings
With DOS/DOC supervision and approval, present and propose rates for wedding blocks and social groups
Establish and maintain a strong relationship with all assigned accounts. Provide "day of event support" meet & greet clients, support operational efforts with catering and or Sales Manager. May give site tours to potential catering clients and weddings
Connect with clients pre, during and post events with changes and billing issues
Communicate effectively and continuously between group and staff to provide exceptional guest service to clients
Respond to guest concerns or complaints if needed.
Attend weekly Staff and Sales meetings if needed
Support DOS/DOC on an annual marketing plan
Prepare sales kits; Assist in letter writing for Sales, Catering and the GM
Strong sales & relationship management skills
Strong aptitude in working with numbers and comprehending Excel spreadsheets
Keyboarding and general office administration skills
CI/TY experience or similar sales software needed.
Sales and/or hotel experience preferred; high school diploma and/or equivalent work experience; Work is performed in a hotel environment; Frequent computer keying using both hands, and viewing material on a computer screen. Working at a desk, viewing spreadsheets and other written material. (Flexible work hours may require an occasional night or weekend. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.