Senior Sales Engineering

An Amazing Career Opportunity for a Senior Sales Engineer! Location: Remote, USJob ID: 52078HID Global is seeking tech-savvy Sales engineer passionate about solving problem, driving customer success, bridging innovation with business outcomes within the PACS NAM Sales team! As part of our team, you will work with regional sales manager and vertical business development managers in the territory to promote HID PACS products and services. As our Sales Engineer, you are responsible for interacting with clients to understand their needs and priorities and matching those priorities with our PACS offers. As a sales engineer, you possess excellent communication skills, articulate complex technical information concisely and foster impactful customer relationship. HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Join us and help shape the future of security.

As our Senior Sales Engineer, you'll support HID's success by:

Acting as the Sales team's technical encyclopedia during the sale cycle, representing the technical aspects of how the product solves specific customer problems.

Assisting our customers, partners, and internal sales force with all aspects of a sale focusing on the technical aspects of the HID PACS Solutions, Product and Services.

Providing timely assistance responses to create technically sound solutions, while educating our customers, thus increasing the probability of success, and decreasing the time to success.

Building trusting relationships with technology decision-makers and influencers. Gaining a deep understanding of the channel partners' technology and business strategy.

Organizing demos and POC to properly represent HID during seminars, conferences and tradeshows

Providing technical training to partners and end users on HID-specific technologies, tools and relevant industry topics related to Credential Technologies, Access Control Hardware, Mobile Access Solutions, Biometric Authentication, AI & Machine Learning integration and others.

Collaborating with HID Product Marketing and Engineering teams on the requirements and perspectives of our customers. Having the ability to learn new technical concepts by leveraging internal experts and external resources such as field experts and technical articles.

Providing timely assistance to peers and coaching to junior team member to ensure team success.

Bachelor's degree in a technical field such as IT, Science or Engineering or equivalent work experience.

Minimum 4 - 5 years of Technical or Presales experience supporting an Physical Access Control Technology/Solution desired.

Databases (Microsoft SQL and/or Oracle)

Network protocols (SSL/TLS, MQTT, RADIUS)

Network security (Firewalls, DMZ, VPN)

Cloud integrations (RESTful APIs, SDK)

Structure and representation of digital information (bits, bytes, MSB/LSB, JSON, CSV etc.)

Being able to dig deep into the world of bits and bytes to solve customer issues.

Understanding and experience of the access control and/or IT sales channel market preferred.

Enjoys working on a remote team with multiple account managers, partners, and customers throughout the region.

Immigration Sponsorship Not Available

HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

International relocation or remote work arrangements outside of the hiring country will not be considered.

To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications, skills, and experience. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made.

If you require assistance or accommodation during the application process or have questions about HID's use of AI in the recruitment process, please contact .

We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities.