Head of Account and Customer Success Management
Confidential
Head of Account Management
Top-tier professional services automation platform
customer success
customer onboarding
project management
software implementation
professional services automation
The Company is seeking a Head of Account Management to spearhead the expansion efforts within its top 100 customers. The successful candidate will be responsible for leading a team of Account Managers, focusing on creating and closing net-new revenue within existing accounts. Key responsibilities include owning team expansion revenue, hiring and developing the account management team, and driving the adoption and expansion of AI-driven capabilities. The role demands a strategic approach to account planning, a strong emphasis on building executive-level relationships, and the ability to operate in a dynamic, evolving environment.
Applicants for the Head of Account Management position at the company should have a minimum of 5 years' experience in account management, enterprise sales, or expansion-focused roles within B2B SaaS. The ideal candidate will have a history of closing six-figure deals and a background in coaching teams to achieve similar success. The role is not suited for leaders with a transactional or SMB-focused sales approach, those who prioritize renewals or retention, or individuals who require a defined playbook and stable organizational structure to be effective.
Account Management/Optimization
Confidential
Vacancy posted 4 days ago
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