Ambassador (Overnight)

Omni Louisville Hotel reflects the past, present and future of our vibrant Kentucky town and is inspired by the city’s rich history and authentic character. The Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed‑use environment offering hotel guests, residents, and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612‑room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000‑square‑foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community.
Loyalty Ambassador Overview: This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.
Responsibilities: Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In‑Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are currently not members.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Will assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
Qualifications: Minimum of 1 year hospitality experience.
Must have excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Must possess the ability to multi‑task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem‑solving skills.
Must be able to work with and sit at a computer workstation for an extended period.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

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