Cashier/Waiter/Host

{Compensation Including Tips} Position Summary:
We are looking for a friendly, efficient, and customer-focused Cashier/Host to join our team at a busy chain hot pot restaurant. This role combines guest-facing service with point-of-sale responsibilities. You will be the first and last point of contact for our guests — responsible for greeting them, managing waitlists, seating arrangements, and handling all payment transactions accurately.
Key Responsibilities:
Host Duties:

• Greet customers warmly and manage the flow of guests entering the restaurant
• Maintain and update waitlists, reservations, and table rotations using the restaurant’s seating system
• Communicate estimated wait times to guests and update them as needed
• Escort guests to tables and provide menus, explaining how the hot pot experience works if needed
• Handle customer inquiries, takeout orders, and calls professionally
• Ensure the front-of-house area, including the waiting area, remains clean and welcoming
• Support servers with basic guest needs or table resets when available

Cashier Duties:

• Operate the POS system to process guest payments accurately (dine-in and takeout)
• Handle multiple forms of payment: cash, card, mobile apps, and gift cards
• Issue receipts and ensure the correct change is given
• Answer questions regarding menu pricing, set packages, or promotions
• Handle split bills and custom orders with precision
• Resolve basic billing issues or escalate concerns to the manager when needed
• Balance the cash drawer at the beginning and end of shifts

Qualifications:

• High school diploma or equivalent preferred
• Experience in a fast-paced restaurant or hospitality environment is a plus
• Familiarity with Asian cuisine, especially hot pot, is highly preferred
• Strong communication and customer service skills
• Ability to multitask and stay organized under pressure
• Proficient in basic math and POS systems
• Bilingual (e.g., English and Mandarin) is a plus, but not required

Why Join Us?
As a valued member of our team, you’ll be part of a growing hot pot restaurant chain known for its authentic experience and quality service. We offer a dynamic work environment, opportunities for growth, and a chance to be part of a team that values hospitality and teamwork.
Happy Lamb Hot Pot is an international restaurant chain with over 100 outlets in more than 90 cities in 10 countries. With its Natural and nutritious, healthy and delicious unique taste, Happy Lamb has won the love of customers from different countries, nationalities, cultures and beliefs. Every year, welcoming 6 million guests from all over the world visit Happy Lamb.
Join our team as we strive to create memorable dining experiences for our guests while fostering a positive work environment for our staff. Let the world fall in love with hot pot.

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