Head of Business to Business Operations

Coordinate and supervise day to day operations of the onboarding team
Train and develop new clients (sellers/lenders)
Ensure agreements and orders are in compliance to revenue and company policy
Supervise team productivity to ensure SLA commitment
Responsible for monthly audits; ensure all service requests within Cherwell ticketing system are processed accurately and timely
Resolve and track issues/inquiries from Sales
Maintain security and integrity controls of all confidential client data
Assist with the creation of a comprehensive training program for staff
Requirements A Bachelors Degree in Business, Business Administration, Information Management, or equivalent experience
Minimum of 3 years experience working in an Operations environment, driving improvements that have resulted in measurable business impact
Minimum of 2+ years experience in a supervisory or lead capacity
Strong computer skills
Experience using CRM tools such as SalesForce, DocUsign, Cherwell ticketing systems and Clickup project management

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