Parts and Counter Sales Customer Service

Peterson Cat has a need for a Parts Counter Salesperson at our Hillsboro, OR location.**SUMMARY*This position provides customer assistance to the service department by researching, pricing, locating, and delivery of parts.*Understand and interpret walk-in and telephone customer parts requests.* Make high value recommendations to customers relating to parts and service needs.* Maintain a mutually beneficial relationship with both established and new customers.* Maintain a working knowledge of company products, services, and parts including the costs of each.* Complete all necessary transaction documents in a timely and accurate manner.* Fill parts orders for shop and field technicians that may require determining the correct part and/or part numbers by using DBS, CDK, company software and other information resources.* Order parts from manufacturers or outside vendors by preparing purchase orders and other appropriate purchase documents.* Process return parts from service department or customers issuing credit memos and restocking parts.* Keep service department informed on the status of any back ordered items.* Assist service department in preparing quotes by researching and pricing parts.* Operates lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to trucks, storage, or work areas.* May be required to work overtime.*QUALIFICATIONS*High school diploma or general education degree (GED); and a minimum of two years of experience in parts or sales, preferably in a heavy industrial environment; Minorities, females, veterans, and individuals with disabilities are encouraged to apply. No less than 40.0 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Flexible spending account* Health insurance* Life insurance* Paid time off* Vision insurance

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