Field Service Engineering Tech

Field Service Engineer - Omaha

Obsessed by Science. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios. You are helping build what comes next.

Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.

Thrive in a culture that values accountability, inclusion, and continuous development.

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.

Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.

Maintain customer, applications, and sales communications.

Assist with instrument installations.

Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.

Perform instrument preventative maintenance.

Perform instrument retrofit installation.

Perform other assignments as required for effective support of field systems and activities at customer sites(s).

Complete field service report's according to process.

Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; Timecards completed daily Service reports completed daily Service software synch twice daily Expense reports completed weekly Timely and accurate return of used spare parts On-time completion of all Smart training and technical requirements Prompt response to all forms of communication from headquarters, customers, and co-workers Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles) Perform work in a safe manner consistent with DiaSorin's health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large. Follow DiaSorin's established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material. Participate in DiaSorin's safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin's Health, Safety, and Environmental Policies. Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives. Participate in formal and informal training required to increase skills to meet work expectations. AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent

Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience

Ability to do preventative maintenance and troubleshooting with reference to manufacturer's manual and with minimal support

Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques

Basic knowledge and understanding of electronics and medical terminology

Ability to explain correct operation of equipment

Self-Starter that requires minimal supervision on specific field tasks

Quality and detail oriented

Skill in using MS Word and Excel; familiarity with Google Suite

Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact View email address on click.appcast.io Fraud Notice Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process.