Head of Operations Management (m/w/d)

The Role
This is a dual-scope operations role covering both the warehouse and our delivery/logistics function. On the warehouse side, you'll own inventory accuracy, order fulfillment speed, and staff supervision, all running through

This is a dual-scope operations role covering both the warehouse and our delivery/logistics function. On the warehouse side, you'll own inventory accuracy, order fulfillment speed, and staff supervision, all running through Epicor's warehouse management system (WMS) - from receiving to pick, pack, and ship. On the logistics side, you'll own our fleet of delivery trucks: scheduling, routing, driver management, vehicle maintenance, and on-time delivery performance. This role requires someone who can manage teams through a system-driven, process-heavy environment, even if they haven't used Epicor specifically before.

What You’ll Do
Warehouse

Oversee daily warehouse operations: receiving, put-away, picking, packing, and shipping

Manage inventory accuracy and cycle counts within our Epicor WMS

Supervise, schedule, and develop warehouse staff (forklift operators, pickers, receiving clerks)

Troubleshoot order and inventory discrepancies and resolve them through the WMS

Set and track KPIs for fulfillment speed, order accuracy, and inventory shrinkage

Enforce safety protocols and maintain a clean, OSHA-compliant warehouse

Logistics & Fleet

Manage and schedule our fleet of delivery trucks and drivers

Plan and coordinate delivery routes for on-time, cost-efficient service

Oversee vehicle maintenance schedules, registrations, and driver safety/compliance (DOT hours-of-service, inspections)

Coordinate load planning and dispatch so trucks leave fully and on schedule

Handle delivery escalations (delays, damaged freight, customer complaints) and resolve them quickly

Across Both

Coordinate with purchasing, sales, and Mangement to keep product and deliveries flowing smoothly

Own onboarding and training for new hires on our systems and procedures

Hire, supervise, and develop both warehouse and driver staff

What We’re Looking For

3+ years of experience managing warehouse, distribution, or logistics operations (building materials, lumber, or industrial distribution a plus, but not required)

Experience managing a delivery fleet and drivers - including scheduling, routing, and vehicle maintenance oversight

Proven experience supervising a team of 10+ staff across multiple functions (warehouse and drivers)

Strong comfort working inside a warehouse/inventory management software system - direct Epicor experience is a plus, but not required. We’re most interested in your ability to quickly learn and master a new system.

Familiarity with DOT and basic fleet maintenance scheduling is a plus

Strong organizational skills and attention to detail - inventory accuracy is critical to this role

Solid understanding of receiving, picking, and shipping workflows

Ability to read and act on data (inventory reports, delivery/route reports, KPI dashboards)

Physical ability to be on the warehouse floor and out on the dock daily

Compensation & Benefits

Base salary: $85,000 and up, depending on experience

Benefits include: Paid time off and holidays, health, dental, vision, supplemental benefits, company sponsored life insurance, long-term disability, eligible for 401K match first day of employment, company 401K match.

Dakota Premium Hardwoods, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

#J-18808-Ljbffr Dakota Premium Hardwoods (a Würth Company)