Part-Time Dispatcher-Evenings & Weekends

Job Description Dispatcher – Part Time Swing/Graveyard Shift
Gene's Towing has proudly served the community for more than 60 years and is seeking a dependable, professional part time Dispatcher to join our operations team. Dispatchers serve as the primary point of contact for customers, law enforcement agencies, roadside assistance providers, and drivers, ensuring efficient and professional service at all times.

This position consists of two swing shifts, Monday and Tuesday, 3pm to 11pm and two graveyard shifts, Thursday 11pm to 7am and Friday 11pm to 6 am (31 hours per week). Candidates must be available to work evenings, overnight hours, weekends, and holidays as operational needs require.
Promptly answer incoming calls from customers, law enforcement agencies, roadside assistance providers, and partner organizations.

• Gather and document accurate information regarding service requests.
• Evaluate and prioritize incoming calls based on urgency, location, equipment requirements, and driver availability.
• Dispatch appropriate tow truck operators for light-duty, medium-duty, heavy-duty, and specialty towing services.
• Monitor multiple communication channels simultaneously, including phone systems, radio traffic, GPS tracking, and dispatch software.
• Track calls from initiation through completion to ensure timely service and customer satisfaction.
• Coordinate responses for law enforcement agencies, private property impounds, roadside assistance providers, and customer-requested towing services.
• Contact customers regarding payments, service updates, and follow-up information as needed.
• Exercise sound judgment when handling sensitive situations involving customers, law enforcement, and emergency roadside events.
• High School Diploma or GED required.
• Previous experience in dispatching, transportation, towing, logistics, emergency communications, public safety, call center operations, or a similar fast-paced environment preferred.
• Strong computer skills and proficiency with Windows-based software.
• Accurate data entry and recordkeeping abilities.
• Ability to learn dispatch software, GPS tracking systems, and company procedures.

Excellent customer service skills.
· Ability to work in a 24/7 operation where priorities can change rapidly and emergency situations may require immediate action.
Starting wage $19-$21 per hour
\nCompany Description Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.
Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.