Remote Architect

Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.Applications will be accepted until 10/12/2026.Are you someone who thrives translating ambiguous customer needs into elegant, workable solutions in a fast-paced, AI-forward environment? Slack is looking for an Experience Architect on the Solution Design team to join our global project delivery organization supporting enterprise customer implementations. We need someone who is creative, detail-oriented, and technically fluent — someone who shapes the right solution for each Enterprise customer, working within the Salesforce Delivery Methodology, and who helps unlock the full value of the Slack platform (including Slack AI) through thoughtful design.You'll design, validate, and document solutions for Enterprise customers across use cases, teams, and geographies — balancing customer needs, platform capabilities, and delivery feasibility.What you'll be doingOwn solution design across the Discover, Define, and Design stages of the Salesforce Delivery Methodology, translating customer requirements into clear, buildable solution designsEvaluate and recommend the right mix of out-of-the-box Slack/Slack AI capabilities (search & summaries, huddle notes, Workflow Builder, native Slackbot capabilities, Agentforce integrations) versus custom configuration, always favoring the simplest viable pathPartner closely with Delivery Managers, Technical Architects, and customer stakeholders to align solution design with scope, timeline, and success measuresProduce and maintain solution design artifacts — architecture diagrams, functional specs, configuration workbooks — that development and QA teams can build againstLead design workshops with customer technical and business stakeholders, facilitating trade-off discussions and driving toward a validated solutionProactively surface design risks and work cross-functionally to resolve them before they impact deliveryContinuously improve design practices and reusable design patterns, incorporating AI-native tooling (e.g., Slackbot skills) to increase design efficiency and consistency across engagementsIdentify integration points with Salesforce products (Sales Cloud, Service Cloud, Agentforce) and design cross-cloud solutions that keep Slack at the center of the customer's workflowSupport post-launch adoption by ensuring the solution design accounts for change management and long-term platform maturityWhat you should have8-10+ years of solution design, architecture, or technical consulting experience, preferably in SaaS and/or professional servicesDemonstrated experience designing enterprise-scale solutions involving collaboration, workflow, or integration platformsWorking knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack/Slack AI product capabilitiesStrong analytical and problem-solving skills, with the ability to work through ambiguity and competing requirements to land on the right designExcellent communication skills for translating technical design decisions to both customer stakeholders and delivery teamsHands-on familiarity with integration patterns and API-based architecture, ideally including Salesforce productsA collaborative mindset — comfortable partnering with Delivery Managers, Technical Architects, and customers to reach a shared designNatural curiosity, a love of learning, and a habit of sharing design knowledge and patterns with othersFamiliarity with Salesforce products and how they integrate with Slack (e.g., Agentforce, Sales/Service Cloud notifications) is a plus, though not requiredSlack is the collaboration hub of choice for companies of all sizes worldwide — ensuring the right people stay in the loop, key information stays at their fingertips, and teams stay connected, now increasingly powered by Slack AI.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: Colorado - Remote; Indiana - Remote; North Carolina - Remote; Texas - Austin Metro - Remote; Texas - Dallas Metro - Remote; Georgia - Remote; Illinois - Remote; Texas - Remote; Colorado - DenverType: Full time