Head of Support Delivery

Join our winning team, 1915 South, as an Assistant Delivery Manager. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

The Assistant Delivery Manager supports the planning, coordination, and execution of daily delivery operations to ensure timely, accurate, and high-quality service. This role assists in leading delivery staff, monitoring routes and performance, ensuring compliance with safety and DOT regulations, and resolving escalated customer and operational issues. The position contributes to operational efficiency, team development, and customer satisfaction within the final mile delivery function.

Assist in planning and coordinating daily delivery schedules to ensure timely and accurate service

Monitor delivery routes and address any delays or issues promptly

Support the Final Mile Director in leading and motivating delivery drivers and staff

Ensure team compliance with company policies, safety standards, and customer service expectations

Handle escalated customer inquiries and resolve delivery-related issues professionally

Maintain a high level of customer satisfaction through proactive communication and problem-solving

Verify that deliveries meet company standards for accuracy and condition

Conduct spot checks on vehicles and equipment to ensure proper maintenance

Assist with tracking deliveries, returns, and inventory movement

Maintain accurate records of delivery performance and incidents

Help onboard and train new delivery staff on procedures and safety protocols

Provide ongoing coaching to improve efficiency and service quality

Report and address any safety hazards or compliance issues immediately

Track KPIs such as on-time delivery rates and customer feedback

Provide input for process improvements and operational efficiency

Education: High school diploma or equivalent, required. Able to lift and maneuver furniture up to 150+ lbs. with assistance

Retail Stores and Distribution Center

Weekdays, Weekends, and Holidays, as required

Compensation: Competitive commission-based pay with performance bonuses

Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

Retirement: 401(k) retirement plan with company matching contributions

Tuition Assistance: College tuition support through Thomas University

Generous employee discounts on furniture

Many of our leaders at 1915 South began their careers here- when you join us, you're not just taking a job, you're building a future!

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