Hospitality Ambassador / Host/ Hostess

Company Overview: The world’s first Social Darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts® experience to create a truly unique entertainment experience. S. under State of Play Hospitality and in more than 30 locations worldwide, Flight Club continues to bring friends, families, and colleagues together in an upscale gaming environment. Position Purpose: The ambassador position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from the first impression of a warm welcome, last impression of a welcome back, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming. We’re resourceful, proactive and creative. Quality matters. Executing with precision and pace will help both other team members and the business succeed.

Listen to the Customer Greet and responds to all guests with a genuine friendly greeting and goodbye

Guide and educate our guests on our brand upon entry and as you usher them to their location

Host and assist in facilitating any tournament play

Maintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional daily

Troubleshoot any technical issues in venue including providing updates on technology and new software rollouts

Ensure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General Manager

Show Urgency Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards

Accurately enter all guest information into the system and assign proper time to guests

Answer phones providing accurate availability and send proper information to the sales team

Complete opening, closing, and running duties as assigned each shift

Create Positive Energy Visit local businesses as assigned, to provide them with swag, treats, etc., Learn and maintain knowledge of food, beverage, gaming, and Company procedures to standard

Attend training sessions and team meetings as required per department

Comply with the Company’s rules and procedures along with any reasonable requests as assigned by management during a shift

Food and Beverage

All issued training testing throughout employment

Requirements & Minimum Qualifications Current food handlers and alcohol certification maintained through employment

Available to work various shift times and days, including weekends and holidays

Ambassador Compensation & Benefits: Hourly pay of $16-20 based on experience

Ability to enroll in Medical, Dental, Vision and other insurance benefits (for employees who maintain full-time status)

Paid Time Off, Sick Time, and Paid Holiday (may vary depending on state and local laws)

Ability to enroll in 401k, Medical FSA, Commuter benefits, etc.

It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.

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