Field Service Engineering Tech

Field Service Engineer (Customer Engineer)Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.What You'll DoServe as the primary technical contact for customers, installing, maintaining, troubleshooting, and optimizing Applied Materials semiconductor equipment.Support equipment performance in advanced semiconductor manufacturing environments through diagnostics, repairs, upgrades, and system optimization.Partner with senior engineers, technical support teams, and customers to resolve complex equipment issues and minimize downtime.Perform preventative and corrective maintenance on electrical, mechanical, vacuum, hydraulic, gas delivery, and related subsystems.Build strong customer relationships while ensuring compliance with safety, quality, and cleanroom requirements.Key ResponsibilitiesInstall, maintain, upgrade, and repair semiconductor manufacturing equipment, with a focus on maximizing tool uptime and productivity.Troubleshoot equipment issues using diagnostic software, analytics, schematics, and systematic root-cause analysis.Perform preventative maintenance, system recoveries, calibrations, and optimization activities across multiple tool subsystems.Interpret electrical schematics, mechanical drawings, and technical documentation to support effective problem resolution.Collaborate with customers and cross-functional teams to drive continuous improvement, operational excellence, and customer satisfaction.Ideal Candidate BackgroundExperience supporting semiconductor ion implant equipment in a high-volume manufacturing environment.Hands-on expertise in installation, preventative maintenance, troubleshooting, repair, and system optimization.Strong technical aptitude with semiconductor process equipment and related subsystems.Proven ability to support critical manufacturing operations while minimizing downtime.Minimum QualificationsBachelors degree in Electronics, Engineering Technology, Mechatronics, military technical training, trade certification, or equivalent experience.2-4 years of field service, semiconductor equipment support, manufacturing equipment maintenance, or related technical experience.Ability to troubleshoot electrical, mechanical, vacuum, pneumatic, hydraulic, and electronic systems using diagnostic tools (including DMMs).Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings.Exposure to semiconductor manufacturing equipment, preferably ion implant systems, with strong communication and Microsoft Office skills.Preferred Qualifications4 -7 years supporting semiconductor manufacturing equipment, particularly ion implant systems and associated toolsets.Working knowledge of ion implant subsystems, including vacuum systems, beamline components, power supplies, gas delivery systems, robotics/automation, wafer handling, and process control systems.Experience performing preventative maintenance, equipment calibrations, system recoveries, and root-cause troubleshooting.Proficiency with diagnostic software, equipment logs, and technical documentation to identify and implement corrective actions.Ability to work independently in customer fabs while maintaining a strong commitment to safety, customer satisfaction, and operational excellence.Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 20% of the TimeRelocation Eligible: YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.