Sales Order Processor / Manufacturing

At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. As a Sales Coordinator for Greenheck Group you will provide daily support to the sales channel via phone and email, addressing inquiries on order status, shipping, returns, billing, and order changes. WHAT YOU'LL BE DOINGProvide daily sales channel support via phone and email in a timely manner.Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.Effectively communicate with reps and customers, including the ability to remain calm and resilient in high-pressure situations.and log requests in the CRM database.Provide late ship reports, packing lists, invoices/acknowledgements, motor data sheets, QD stock notifications, order status, and expected ship dates.Support coverage on switchboard and front desk responsibilities.Participate in rep and customer visits as required.Must have a solid understanding of sales channel policies and a good knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.WHAT YOU SHOULD HAVE:0-2 years of relevant work experience required.Solid understanding of sales channel policies and customer-facing systems required.High school diploma or GED required.SOME THINGS WE THINK YOU SHOULD KNOWMinimum travel is required for this role.The starting base pay range for this position is $22.04/hour - $27.22/hour and may vary based on factors such as job-related knowledge, skills, experience, and performance.PHYSICAL REQUIREMENTSWork is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; viewing a computer terminal; Occasional mobility required to attend in-person meetings and complete various office tasks.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.ACCOMMODATIONS REQUESTGreenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email View email address on click.appcast.io FRAUD ALERTAt Greenheck Group, your personal information and online safety are our top priorities. We will never request payments, financial account details, or sensitive information such as Social Security numbers.