Optician - Full time - Optician

Store # :008484 LensCrafters

Position: Full-Time

We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Because quality care helps us see the joy in life. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:

Will engage patients, customers and fellow associates with use of our technology to support experiences

Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service

explores underlying reasons for recurring customer problems; Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.

Shows patience and courtesy with customers; Educates the customer on LensCrafter's guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.

Ensures finished eyewear meets optical standards and customer requirements/requests.

Strives to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities.

Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.

Proficient in Order tracker to support customers getting orders RWP (ready when promised).

Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction

High School Diploma or equivalent

Knowledge of current optical theory and merchandise

Knowledge of current store merchandise assortment and use of Inventory management systems.

Comfortable with use of technology to engage patients, customers and associates.

Actively studying LensCrafters Quality, Fitting and Adjusting Program

Previous customer service and retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or View email address on click.appcast.io.

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.