Help Desk Support/Technical Support - Remote

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! Service Summary The IT Desktop Support Technicians will act as the first point of contact for end users, supporting computing infrastructure across multiple platforms. This role requires strong technical expertise and the ability to operate in a fast-paced, on-site environment.

End-user support (calls, emails, walk-ups) for Mac and Windows

Software installations and troubleshooting

Hardware support and new image builds

IMAC support (Install, Move, Add, Change)

OS configuration troubleshooting and resolution

Software, driver, and add-in reinstallations

Primary focus on new hire equipment setup for onsite and remote field workers

Required Experience: 0-2 years of end-user support experience

Strong computer configuration and repair background

0-2 years with IT ticketing/incident management systems

Microsoft 365 (O365) experience beyond basic administration

Apple Mac hardware/software support experience

Strong communication, documentation, and training skills

Ability to lift IT equipment (PCs, servers, etc.)

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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