Head of Programme Management

No supervisory/management authority

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. S. citizen or legal permanent resident to qualify.

Direct and oversee contract operations across the NBC facilities, ensuring all work complies with contractual requirements, performance requirements, applicable performance standards, and customer feedback requirements.

Serve as the single point of contact for the Contracting Officer and COR and respond promptly to Government inquiries, concerns, and requests for corrective action.

Lead the planning and implementation of project activities and resources across a complex, high-volume operation while meeting deadlines and maintaining operational continuity.

Establish performance standards, assign work to managers and staff, supervise management and production teams, support staff development, and track workforce performance.

Assess contract compliance, review work against organizational objectives, and formulate and execute recovery plans for emergencies, workload changes, production disruptions, schedule impacts, and unanticipated events.

Prepare complex statistical and analytical reports, conduct fact-finding for special projects, and deliver oral briefings to USCIS management officials.

Identify significant issues early, keep the Government informed, and recommend approaches that improve quality, cost, and process efficiency.

Monitor customer satisfaction and operational performance and lead development of operating procedures, policies, training needs, and corrective actions.

Must maintain qualifications and skill levels that meet or exceed the PWS throughout performance.

The final solicitation and resulting contract will control if any requirement changes from the draft PWS.

Up to a 6% 401(k) company match to help you build long‑term financial security

Medical, dental, and vision insurance, plus prescription drug coverage

Basic life and AD&D insurance, with supplemental life options

Short-term and long-term disability coverage

Paid holidays

Employee Assistance Program (EAP)

Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Professional development, training, and certification support

Demonstrated experience managing complex, high-dollar programs, projects, or contracts with a lifecycle value of at least $200 million.

At least five years of comprehensive project management experience in a Government contracts environment under the standard experience or degree pathway.

If using a PMI Project Management Professional certification in place of the educational requirement, provide the PMP certification number and date, possess 10 years of comprehensive project management experience, and have at least three years of overall project management experience in a Government contracts environment.

Demonstrated ability to manage deadlines, coordinate resources, solve problems, prepare analytical reports, communicate with senior stakeholders, and respond effectively under pressure.

Active Secret security clearance and ability to satisfy all USCIS suitability and badging requirements.

Must be a US Citizen.

Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.

Current Project Management Professional certification from the Project Management Institute.

At least 10 years of comprehensive project management experience, or a bachelor's degree in program management, business or public administration, technical management, information systems, finance, accounting, or a related field.

Behind every government mission stands skilled, mission‑driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer
All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self‑identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self‑identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at View email address on click.appcast.io.