Temp Referral Clerk

Summary
Responsible for the delivery of medical referral services to patients at all Southwest Community Health Center sites. The Referral Clerk works with the Referral Manager and the Director of Nursing Services to ensure timely processing of referral appointments for all medical departments.

SPECIFIC DUTIES AND RESPONSIBILITIES

Maintain ongoing tracking and appropriate documentation on referrals

Addresses referrals in a timely manner

Ensure complete and accurate registration, including patient demographic and current insurance information

Assemble information concerning patient's clinical background and referral needs and provide appropriate clinical information to specialist

Contact insurance companies to ensure prior approval requirements are met

Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians

Review details and expectations about the referral with patients

Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)

Be the point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns

Identify and utilize cultural and community resources to assess with completing referrals as needed

Establish and maintain relationships with identified service providers referral teams

Remind patients of scheduled appointments via mail or phone

Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and other services related to their health

Other duties as assigned

Qualifications

High school diploma, preferably combined with medical assistant certification or previous referral service experience

Spanish speaking preferred but not required

CPR / BLS Certified

Experience

Strong customer service focus

Effective verbal and written communication skills

Proficient in working with Electronic Medical Management systems (NextGen, EPIC)

Able to communicate effectively with clinical team including providers, nursing, and other administrative staff

Teamwork orientation and able to display good judgment

Organized and able to manage competing priorities

Resourcefulness in problem solving and conflict resolution

Able to complete delegated tasks and displays accountability

Physical Requirements and Work Environment
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.

Compensation and Benefits
In addition, this position will be eligible for additional benefits consistent with the role. The compensation of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Benefits Include

Medical insurance

Dental insurance

Flexible spending accounts (FSA)

Retirement plan (403B)

Short-term disability insurance

Long-term disability options

Life Insurance

Employee assistance program (EAP)

Paid Time Off

14 PTO Days

5 Sick Days

10 Paid Holidays

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