Head of Client Support Services

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Service Manager
Full Time Dothan, AL, US

The Service Manager is responsible for leading the service department’s operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

This position is eligible for the Service Manager bonus and commission plan.

Manage the vehicle service queue, ensuring timely repairs and customer satisfaction

Provide accurate service quotes to customers and handle customer inquiries

review inspection reports and manage technician time

manage schedules and order parts for the department

Act as a liaison between customers and the technician team, ensuring clear communication of repair progress

Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability

Ensure regular maintenance of equipment and tools as directed

Interact with customers regarding the progress and status of their vehicle repairs

Ensure adherence to all relevant federal, state, and local regulations

Communicate effectively, both orally and in writing, to customers and team members

High school diploma or equivalent education

Three (3) or more years of automotive service advisor/writer experience ; Automotive service, maintenance, and repairs

MS Office products

Effective communication skills, both orally and in writing

Willingness to participate in in-house training programs

May be exposed to loud noise, vibration, exhaust fumes, and other typical service repair conditions

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a