Head of Client Support Services

Company Overview Greystar is a leading global real‑estate platform that manages and operates more than 350billion$ of real‑estate in over 260 markets worldwide. The company specializes in property management, investment management, development, and construction services for institutional‑quality rental housing.

Job Description Summary This role oversees and performs technical and mechanical work ensuring the inside and outside of the community meet Greystar’s standards for cleanliness, appearance, safety, and functionality.

Responsibilities Assist and complete work orders generated from resident requests, diagnose defects, and make repairs following company policies, safety standards, and code requirements.

Oversee and complete the “make‑ready” process for vacant units, including pre‑move‑out inspections, creation of punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting finished work.

Develop and maintain standards for cleanliness and appearance of all community grounds, amenities, building exteriors, unit interiors, signage, leasing office, garbage areas, parking lots, and other common areas to reflect high quality and Greystar standards.

Periodically inspect work performed by other service team members and contractors to assess effectiveness, verify quality, and develop corrective action plans.

Maintain adequate inventory of spare parts and maintenance materials; work with the Community Manager to order supplies and tools within budgetary guidelines.

Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.

Assist Community Manager in developing the budget for regular repair, maintenance, and capital projects.

Support cost‑cutting and expense control programs by repairing rather than replacing parts when possible and using tools and equipment correctly.

Conduct scheduled safety meetings, maintain current MSDS sheets, and stay updated on OSHA and other safety requirements to ensure community compliance.

Demonstrate customer service skills by treating residents respectfully, answering questions, responding to complaints, and completing assigned work orders efficiently.

Basic Knowledge & Qualifications High school diploma, GED, or related experience and training.

Experience in property management maintenance, building maintenance, or a related trade.

Must supply own hand tools (unless prohibited by state law) and be knowledgeable and skilled in their safe use and maintenance.

Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, and team members.

ability to represent company management in a support capacity and answer questions about department policies.

Proficiency in internet, word processing, spreadsheet, and database management programs; familiarity with a property management system is preferred.

Mathematical skills for basic arithmetic and managing financial, administrative, and legal documents.

Specialized Skills EPA certifications TypeI andII or Universal for HVAC system work involving sealed systems, pressure testing, and refrigerant handling.

All certifications required by state and local jurisdictions.

Travel / Physical Demands Must be able to stand, walk, sit, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas for extended periods.

Must be able to push, pull, lift, carry, or maneuver weights up to twenty‑five (25) pounds independently and fifty (50) pounds with assistance.

Local, routine travel may be required for business meetings, training, or other duties.

Flexible schedule required, including calls during evenings, weekends, and holidays.

Compensation Hourly pay range: $Corporate positions may be eligible for a quarterly or annual bonus program. Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.

Benefits Medical, Dental, Vision, Disability & Life insurance.

Low employee‑only medical costs; discounts after 3 and 5 years of service.

Paid time off: 15 days vacation, 4 personal days, 10 sick days, 11 holidays; Onsite housing discount for onsite team members, subject to availability.

6‑week paid sabbatical after 10 years of service (and every 5 years thereafter).

401(k) with company match up to 6% of pay after 6 months of service.

Paid parental leave and lifetime fertility benefit reimbursement up to $10,000.

Employee assistance program, critical illness, accident, hospital indemnity, pet insurance, and legal plans.