Hotel Bistro Server/Bartender

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.

Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently.

Prepare beverages and cocktails according to the hotel's mixing and presentation standards.

Serve guests with all beverage requirements in a friendly, courteous and professional manner.

Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel's standards.

Know hotel services and facilities.

Abide by all hotel policies and safety rules.

Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.

Respond to guests' problems, complaints and accidents.

Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.

Ensure that the bar and service areas are kept clean and tidy during service.

High School diploma or equivalent and/or experience in hotel or a related field preferred.

Flexible and long hours sometimes required.

Ability to stand during entire shift.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and apply complex information, data, etc. Must be able to cross-train in other hotel related areas.

Perform other duties as requested by management.