Head of Client Support Services

850 Conference Drive, Goodlettsville, TN, USA | 2029 - North Nashville TN | 52,000 per year | Full Time

Service Manager

Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values

Our Service Managers enjoy a company vehicle and other benefits including:

• 11 paid holidays,
• medical, dental and vision insurance,
• disability, cancer, and accident insurance.
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

A DAY IN THE LIFE AS A SERVICE MANAGER

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.

Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)

Ability to pass any state regulatory agency required licensing/certification exams

Accessible after hours (including weekends/holidays)

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.